Terms & Conditions

These Terms & Conditions apply to (A) purchases made through the Little Shine online shop, and (B) home ear-piercing service appointments booked with Little Shine. By placing an order or booking an appointment, you agree to these terms.

1. Who we are

Little Shine
Trading as: Little Shine NL
Registered address: [STREET + HOUSE NUMBER], 3645AR Vinkeveen, Netherlands
Chamber of Commerce (KvK) number: [KVK NUMBER]
VAT/BTW number: [VAT NUMBER]
Email: hello@littleshine.nl
Phone / WhatsApp: +31 6 57301956

2. Definitions

• "We" / "Little Shine" — the trader identified above.
• "You" / "customer" — the person placing an order or booking an appointment.
• "Products" — jewelry and other items sold via the online shop.
• "Service" — the home ear-piercing service.
• "Agreement" — the contract formed between you and Little Shine for a Product or Service.

3. Applicability

These terms apply to every offer we make and every agreement between you and Little Shine. Deviations are only valid if agreed in writing. If any provision is found invalid, the remaining provisions stay in effect.

4. Part A — Online shop

4.1 The offer and agreement

Product listings describe the item as accurately as possible. Obvious errors or mistakes in an offer do not bind Little Shine. An agreement is formed when you complete checkout on our Shopify-hosted checkout page and receive an order confirmation by email.

4.2 Prices and payment

All prices are shown in euros and include Dutch VAT (BTW) unless stated otherwise. Shipping costs, if any, are shown separately at checkout before you confirm your order. Payment is processed securely through Shopify's checkout using the payment methods offered there. Ownership of a Product transfers to you once payment has been received in full.

4.3 Delivery

We aim to ship orders within [X business days] of receiving payment, to addresses within [the Netherlands / countries served]. Delivery times shown at checkout are estimates, not guarantees. Risk of loss or damage passes to you once the order is delivered to the address you provided.

4.4 Right of withdrawal (herroepingsrecht)

As a consumer, you generally have the right to cancel your order within 14 days of receiving it, without giving a reason, in accordance with Dutch and EU consumer law. See our full Returns & Right of Withdrawal page for the procedure, the model withdrawal form, and important exceptions — in particular, earrings are hygiene-sealed items and the right of withdrawal no longer applies once the seal has been broken, for health protection reasons (art. 6:230p BW).

4.5 Conformity & statutory warranty

Products must conform to the agreement, meaning they must have the properties you may reasonably expect based on the description. If a Product is defective on arrival, contact us at hello@littleshine.nl and we will offer a repair, replacement or refund in line with Dutch statutory warranty law (wettelijke garantie). This is in addition to, and not a replacement of, your right of withdrawal above.

5. Part B — Home ear-piercing service

5.1 Booking

Appointments are currently booked via WhatsApp, email or our contact form, and confirmed once we agree on a date, time and address with you. A booking is only confirmed once you receive confirmation from us.

5.2 Eligibility & parental consent

The service is intended for babies and children. A parent or legal guardian must be present for the entire appointment and must give informed consent before the piercing is performed. We reserve the right to decline or postpone a piercing on medical or safety grounds (for example: illness, skin condition, or a child who is too distressed to safely proceed), at our professional discretion.

5.3 Price and payment

The price for the home service includes [what's included, e.g. "the piercing, first pair of hypoallergenic earrings, and travel within X km"]. Travel outside this area may incur an additional fee, agreed with you in advance. Payment is due [at the appointment / in advance via …].

5.4 Cancellation & rescheduling

You may cancel or reschedule an appointment free of charge up to [e.g. 24 hours] before the scheduled time. Cancellations made later, or a missed appointment, may be subject to a fee of [amount or %] to cover travel and preparation costs. We will do our best to give you as much notice as possible if we need to cancel or reschedule on our end.

Because this is a personal care service performed on request at a specific date and location, the statutory 14-day right of withdrawal for off-premises contracts does not apply once the service has been fully performed with your explicit prior consent (art. 6:230p sub d BW).

5.5 Aftercare

After the piercing, we provide aftercare instructions that must be followed carefully to reduce the risk of infection or complications. Little Shine is not responsible for complications arising from a failure to follow the aftercare instructions provided. If you notice signs of infection or an adverse reaction, contact your GP/huisarts and let us know.

6. Liability

Little Shine uses sterile, single-use piercing equipment and hypoallergenic jewelry, and takes reasonable professional care in performing the service. However, ear piercing carries inherent risks (such as infection, allergic reaction, or irregular healing) that cannot be fully eliminated even with proper technique and aftercare.

Our liability for damages is limited to direct damages caused by proven negligence on our part, and in any event limited to the amount covered by our professional/liability insurance (policy held with [INSURER NAME AND POLICY NUMBER]) for the relevant claim, or otherwise to the amount you paid for the relevant Product or Service. We are not liable for indirect or consequential damages, or for complications resulting from a failure to follow aftercare instructions or from pre-existing medical conditions not disclosed to us.

Nothing in these terms limits liability that cannot be limited under Dutch law (e.g. liability for intent or gross negligence).

7. Complaints

If you are unhappy with a Product or the Service, please contact us first at hello@littleshine.nl so we can try to resolve it directly. We aim to respond within [e.g. 5 business days]. Consumers in the EU can also use the European Commission's Online Dispute Resolution platform.

8. Force majeure

We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control (e.g. illness, accident, extreme weather, or third-party service outages such as a Shopify outage).

9. Applicable law & disputes

These terms are governed by the laws of the Netherlands. Any dispute that cannot be resolved directly will be submitted to the competent Dutch court, without prejudice to your rights as a consumer to bring proceedings in your own place of residence where mandatory law so provides.

10. Changes to these terms

We may update these terms from time to time; the version published on this page at the time of your order or booking applies.